Refund policy

Check before you buy

The first two pages of every ebook are published as a free preview, and the description lists the grade, the page count and the file size. Please read the preview before paying — it is there so nobody buys the wrong title.

When we refund

If the file will not open, is the wrong title, or is missing pages, tell us within seven days of the purchase and we will either send a corrected file or refund the payment in full.

If your deposit was confirmed twice for the same ebook, we refund the duplicate as soon as we spot it or you tell us.

When we cannot refund

Because an ebook is delivered instantly and permanently, we cannot refund a title simply because it has been downloaded and read.

We cannot refund a purchase made on someone else's account.

How to ask

Send us your deposit slip reference and the name of the ebook through the contact form. Refunds are returned to the account the deposit came from, usually within five working days of being approved.